Advocate for evidence-based policy solutions

• Strengthen understanding of how digitally enabled work can support entry and progression in labour markets through approaches that uphold rights at work.
• Assess the digital economy’s job creation potential, with attention to inclusion, equity and work quality, including through tools such as the digital employment diagnostic.
• Apply an integrated approach to digital employment, linking key enablers such as digital infrastructure, skills development, financial inclusion, labour and social protection, and online safety, rather than addressing these in isolation.
• Support the alignment of digital economy priorities with National Employment Policies and Strategies, as well as with broader ICT and innovation frameworks, to foster coherence and policy synergies.
• Generate and disseminate evidence and data on digital labour markets, including through surveys on working conditions, skills needs and access barriers, to inform dialogue, advocacy and policymaking.

Strengthen capacities of communities and digital economy stakeholders

• Foster coordinated engagement among government ministries and institutions shaping the digital employment agenda, including Ministries of Labour, ICT and related agencies.
• Facilitate social dialogue on the digital transformation of work, including through models such as Communities of Practice, to bring together government, employers’ and workers’ organizations and other stakeholders to exchange knowledge and build consensus.
• Promote peer learning and awareness raising of rights and responsibilities among digital economy workers and their representatives, including trade unions, online worker collectives, refugee-led and grassroots groups.
   

Test innovative solutions that provide access to jobs and income

• Pilot demand-driven skilling models that combine digital competencies with core employability and entrepreneurship skills, linked directly to job placement or business development pathways.
• Support micro and small enterprises, aspiring freelancers and digital entrepreneurs to adopt digital tools that improve productivity, expand market reach and enhance sustainability.
• Promote inclusive innovation by testing solutions in refugee-hosting contexts, where digital employment can offer new pathways to income and resilience.