Stakeholders involved

• Government representatives (national),
• Public employment service providers,
• Other employment service providers

Guidelines

• Support public employment services (PES) or other employment service providers to operationalize active labour market programmes (ALMPs). Anchoring employment services in ALMPs is a measure for improved coordination and coherence.
• Although ideally, there would be a nationwide network of PES offices, in reality, countries limit them to areas with viable economic activities, while using other outreach channels for more remote areas, where refugee settlements are located. In PROSPECTS experience, even where refugees were concentrated in urban areas, a general lack of adequate capacity within the PES remained an obstacle to delivering effective employment services.
• Identify gaps in the current work of PES and/or employment service providers for refugee inclusion.
• Strengthening PES in refugee hosting areas has to be premised on national counterparts seeing value in expanding their services into refugee hosting areas. Critically, the support to strengthen services has to be valuable to both refugees and host community members.